Each site license covers;

• 24x7x365 monitoring – We will proactively monitor all network devices (routers, switches, wireless points, printers, cctv, etc) to ensure everything is working as it should and that there are no known cyber security problems that could be exploited
• Backup – We will maintain backups of settings on supported devices to help with disaster recovery or problems caused by configuration corruptions
• Microsoft 365 monitoring – We will monitor specific aspects of your Microsoft 365 account (commonly called your Tennant) to make sure things are working and that you are keeping up with the best practice security principles
• Patching – We keep an eye on hardware suppliers to make sure patching and security updates to network and wireless equipment are up to date and properly secured
• Tools for CE and CE+ – By default our site package includes all the software you need to get your site infrastructure to pass Cyber Essentials +. We still have to take the assessment and pay the annual fee to get the certificate but renewal will be simple as we will have kept on top of any none conformities

Each server license covers;

• 24x7x365 monitoring – We monitor various critical metrics and services to resolve issues before they become problems
• 9-5 Monday through Friday remote support – If the above monitoring spots something is amiss, we get straight on it
• Security Updates – We will ensure that all relevant security updates are applied in a timely manner to keep you as secure as we can
• Next-Gen Anti-Virus – Threats are always changing and evolving and the protection that we provide evolves too. Next Gen Antivirus or Endpoint detection and response (EDR) helps us as part of our layered approach to security
• Off site backup – Our awesome backup system keeps a copy of your data securely offsite and includes a disaster recovery and business continuity package so that if the worst happens we can have you back up and running in minutes
• Backup Testing – Backups are only any good if they work! We Monitor and test backups regularly to ensure they are working and valid
• Tools for CE and CE+ – By default our server package includes all the software you need to get your server to pass Cyber Essentials +

• Awesome Support – Access to our friendly and helpful support team from 9 to 5, Monday to Friday for issues with mobile devices or email. The 9-5 M-F support can be upgraded to 24/7/365 for an additional £25 per user per month but must be applied to all standard users.
• Monitoring – 24x7x365 Monitoring of systems to make sure we know about any issues before they become problems
• Backups – Cloud providers are not an alternative to a proper backup solution. We include backup of your Microsoft 365 emails and files as part of our standard user plan
• Better Passwords – We provide a Password manager with two factor and passkeys support. Along with ongoing training this will allow your team to have better password hygine and to ensure that a breach with one site does not mean all your accounts are compromised
• Cyber Awareness Training – Security Awareness Training to upskill your team and to help prevent bad guys getting in the door.
• Email Signature Management – Make your emails pop and add to your marketing / sales process by giving your marketing team access to create by your marketing team to create beautiful, consistent email signatures
• Bespoke Support App – Getting in touch is simple using or support app
• Asset Management – We get all your kit listed on our documentation poral so everyone knows what kit is where and we have a good idea of what will need replacing so that we can create budgets
• Dedicated Point of Contact – We know how important it is for you to have consistent points of contact. We will give you a named contact for support issues and a point of escalation should you ever need it
• Dark Web Monitoring – We use several different 3rd party systems to keep an eye on the dark web and to monitor for potential breaches
• Multiple Devices – Support includes a desktop PC or laptop and a single mobile device for each user (additional devices are a £10 option)
• Microsoft Updates – Keeping your copy of Windows up to date is one of the most important things that you can do to keep your system safe and secure. We apply updates on a regular basis and monitor systems to make sure they are up to date.
• 3rd Party Updates – A close second to Windows updates, keeping other 3rd party tools up to date is a key part of our security layering for our customers.
• Next-Gen Anti-Virus – Threats are always changing and evolving and the protection that we provide evolves too. Next Gen Antivirus or Endpoint detection and response (EDR) helps us as part of our layered approach to keep you as secure as we can
• Tools for CE and CE+ – As with the Site and Server licenses our user package includes all the software you need to make sure your users and user devices are able to pass Cyber Essentials +. We still have to take the assessment and pay the annual fee to get the certificate but renewal will be simple as we will have kept on top of any none conformities

I’m cheating here… Rather than typing the “standard user” bit out again and making you read it, again; A Lite user is basically the same as a standard user but WITHOUT support for, and the software needed on a PC / Mac / Laptop.